Refund policy

Last updated: 6 August 2026

We want you to be happy with every KOVÉ order. If something isn't right, here's how returns and refunds work.

Returns

You may return unopened, unused products in their original packaging within 30 days of delivery for a full refund. Because KOVÉ products are skincare items applied directly to skin, opened or used products cannot be returned for hygiene and safety reasons, unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and a photo of the item. We will arrange a replacement or full refund, including any shipping costs, at no charge to you.

How to request a return

Email yakumarkets@gmail.com with your order number and reason for return. We'll confirm eligibility and provide return instructions. Return shipping costs for non-defective returns are the customer's responsibility unless otherwise stated.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank or card provider.

Sets and bundles

Bundled sets (KOVE START, KOVE RESET) must be returned as a complete set with all included items unopened to qualify for a refund.

Cancelling an order before it ships

You may cancel your order for a full refund any time before it has shipped. Contact yakumarkets@gmail.com with your order number as soon as possible. Once an order has shipped, it can no longer be cancelled, and the return process above applies instead.

Contact us

Questions about a return, refund, or cancellation? Email us at yakumarkets@gmail.com.